Items usually ship within 24-48 hours unless specified differently in the listing. I will notify you if your item will take longer than 48 hours to ship.
I take great care in packaging all items for shipping. I want the item you have carefully chosen to arrive in perfect condition.
USA SHIPMENTS: All items ship via USPS First Class Mail. All packages are shipped with delivery confirmation and once the carrier marks the package as delivered I will assume that you received your purchase. If your package is marked as delivered in the tracking details and you didn't receive it, please check with your mail carrier or local post office. I do not give refunds for packages shipped to an apartment building if they are marked as delivered.
I gladly accept returns, exchanges within 21 days and cancellations within 24 hours. Please email me so we can work out the best resolution.
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns
Custom or personalized orders
Items on sale
My goal is that your experience at Lavender Hill Knits is a happy one! If you are not totally thrilled with your purchase or if my listing did not adequately represent the item please contact me and I will be happy to work out a refund or exchange. Shipping charges are not refundable and the item you are returning should be in the same condition you received it. Items that ship for free will be refunded for the purchase price minus a $5.00 fee. When contacting me please be courteous and respectful!
PLEASE read through all listings carefully to know what you are buying. I do my best to accurately represent each item. REFUNDS FOR PDF PATTERN FILES WILL NOT BE GIVEN ONCE THE FILE(S) ARE PURCHASED, no exceptions. Please notice that patterns are for the instructions to make the item, not for the finished item, and ALL PATTERNS ARE WRITTEN IN ENGLISH ONLY. I do not provide translation for my patterns to other languages.
Lost items: Refunds will not be given for packages delivered to apartment buildings if delivery confirmation shows that the item was delivered.
I accept Paypal, as well as credit cards directly through my shop.
Your immediate payment is very much appreciated so I can ship out your item as soon as possible.